Privacy Policy

1. Introduction

At 12th Pass, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use 12th Pass.

2. Information We Collect

2.1 Personal Information

We collect the following personal information that you provide directly to us:

• Phone Number: Required for secure OTP-based authentication and account access verification
• Name and Email Address: Collected for the purpose of generating and delivering payment invoices and receipts through our payment processor, Razorpay
• Payment Information: All payment transactions are processed securely through Razorpay, our third-party payment processor. We do not store, process, or have access to your complete credit card numbers, debit card numbers, CVV codes, or any other sensitive payment credentials. Razorpay maintains PCI-DSS compliance and handles all payment data in accordance with industry security standards.

We collect only the essential information necessary to provide authentication services and facilitate payment processing.

2.2 Usage Data

We automatically collect certain information when you use 12th Pass:

• Chat history and questions asked
• Exam performance and progress data
• Study patterns and learning analytics

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for details.

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our services
• Process your payments and subscriptions
• Personalize your learning experience
• Generate study recommendations and analytics
• Communicate with you about updates and features
• Improve 12th Pass and develop new features
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

We engage third-party service providers to assist in maintaining and operating 12th Pass, including but not limited to hosting infrastructure, data storage, and technical support services. These service providers are contractually obligated to handle your information in accordance with this Privacy Policy and applicable data protection regulations.

• Razorpay: Payment processing and transaction fulfillment services

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

5. Data Security

We implement access controls and secure data storage. However, no system is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or limit your data. Contact us at info@bozonailabs.com to exercise these rights.

8. Children's Privacy

12th Pass is intended for students preparing for IIT JEE. If you are under 18, you should use our services with parental consent and supervision.

9. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place for such transfers.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through 12th Pass or by email.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at info@bozonailabs.com.